IRD Server

Company:SMASHotels
Employee Type:Full-Time
Location:Chicago, IL
Job Type:Hospitality, Hotel/Resort
Experience:Not specified
Date Posted:05/31/2017
We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service and team orientation. This position requires strong leadership skills by those who are not afraid to be imaginative or inspired. You'll need an ability to create a motivating work environment driving our Whatever It Takes attitude. Have a strong passion for excellence and guest service. Strive to continuously evolve and improve your staff performance in order to provide a Four Diamond level of service for all guests each and every day.
Responsibilities will include:

RESPONSIBILITIES: - Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest's original order; transport items to the guestroom in a timely manner to ensure proper food quality. - Greet guests, describe selected items to the guest using interesting, and vivid descriptions of the each item's, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards. - Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations. - Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. - Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals. - Work harmoniously and professionally with co-workers and supervisors. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - High school diploma or general education degree (GED) - 2-3 years related experience and/or training - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. - Ability to speak effectively before groups of customers or employees of organization. - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - Knowledge of the Micros POS system. - Ability to stand for long periods of time; walk; use hands to finger, handle or feel; reach with hands and arms; talk or hear and taste or smell. Frequent climbing, balancing, stopping, kneeling, crouching, or crawling may be necessary. - Must be able to lift and/or move up to 25 pounds. - Regular and reliable attendance.