ROOF Cocktail Server
|Job Type:||Hospitality, Hotel/Resort|
More experience than hotel! theWit is A Doubletree Hotel, a luxury boutique hotel located at the historical intersection of State Street and Lake Street in the heart of Chicago's Theatre District.
ROOF "One of three top rooftop lounges in the world" -- Travel + Leisure:
A glamorous, 7,000 square foot escape on the 27th floor of theWit, ROOF has earned international praises for its gorgeous design, sweeping views of Chicago, entertainment programming and expressive hand-crafted cocktails and cuisine.
Applicants need to be true problem solvers with the ability to anticipate needs and exceed expectations. Have a strong passion for excellence and guest service. Strive to continuously evolve and improve your performance in order to provide a Four Diamond level of service for all guests each and every day. Always with a positive energy and the highest level of guest service, you will delight each and every guest you interact with.
Join a team of passionate hospitality leaders that focus on creating vibrant, memorable and culturally relevant hospitality experiences and destinations!
Responsibilities will include:
Accommodate guests by making each individual feel welcome, being on the floor at all times.
Have a detailed knowledge about the menu, bar menu, and beverage list.
Present menu, answer questions, and make suggestions regarding food, beverage and service.
Be aware of service flow, dining time, and adjust for each guest's individual needs.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system.
Coordinate food timings; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality.
Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
Breakdown, clean and set-up of tables, buffets, and food stations.
Perform all duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
2-3 years related experience and/or training
Available to work late nights, holidays and long shifts if necessary.
Must be able to deal with guests in a professional manner.
Must maintain a professional appearance and have a strong sense of urgency.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively before groups of customers or employees of organization.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Knowledge of the Micros POS system.
Ability to stand for stand and/or walk for long periods of time without sitting.
Must be able to lift and/or move up to 25 pounds.
Must have open availability.