Night Audit Supervisor

Company:Hotel EMC2
Employee Type:Full-Time
Location:228 E. Ontario Street, Chicago, IL
Job Type:Hospitality, Hotel/Resort
Experience:Not specified
Date Posted:02/10/2017
SMASHotels is seeking results talented Night Audit Supervisor for our one-of-a-kind luxury, lifestyle hotel that celebrates a creative class of consumers seeking artistically curated travel, dining and hospitality experiences. This unique property currently under construction and located in the heart of the Chicago's Magnificent Mile, is being developed by the creators of famed theWit Hotel in Chicago's Loop and scheduled to open in Spring 2017. It will be a member of Marriott's elite luxury Autograph Collection® Hotel.
Responsibilities will include:

JOB SUMMARY:Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.REPORTING TO THE FRONT OFFICE MANAGER, RESPONSIBLITIES AND ESSENTIAL JOB FUNCTIONS INCLUDED BUT ARE NOT LIMITED TO THE FOLLOWING:• Monitor hotel business levels and direct associates to areas needing temporary assistance during peak times or during unexpected increases in volume in any particular area of the hotel.• Regularly walk the lobby area and inspect for cleanliness, security concerns, maintenance issues, noise issues, etc. and address such issues.• Plan, assign and direct work of associates.• Check in with each department and discuss with manager, supervisor and/or associates the evening’s activities: -Front Desk: Occupancy, late check outs, arrivals, VIP’s, groups, special needs such billing, flyers or credit issues, employee breaks, closing duties. -Bell: arrivals, VIP’s, groups, coordinate lobby patrols, employee breaks, closing duties. -Concierge: Reservations, VIP’s, guests’ requests -Housekeeping: Late check outs, turn down service, employee breaks, closing duties. -Engineering: Preventative Maintenance, Duty engineer, out of order rooms,• Ensure associates are performing their job duties in their assigned areas unless management has specifically requested to assist in other departments. • Ensure established policies and procedures are being followed, departments are running efficiently and maintaining a high level of service.• Responsible for writing a MOD report at the end of each shift.• Respond to emergency situations and work with local authorities.• Monitor and ensure that all cashiering procedure comply with Accounting policies and standards.QUALIFICATIONS:At least 2 years’ front desk supervisory experience in a luxury/highend property. Adaptable experience with travel industry reservation systems andhotel property management systems essential, standard Microsoft Office toolsessential, knowledge of database system development preferred. Ability to communicate effectively with Management. Strong interpersonal and problem solving abilities. Ability to focus attention on guest needs, remaining calm and courteous at all times. Ability to stand and move throughout front office and continuously perform essential job functions. Maintain a neat, clean and well-groomed appearance according to company policy. Understanding of various payment options, check cashing procedures, and a working knowledge of various outlets charging procedures, to better assists the guest. Must be able to work overnight shifts, both weekdays and weekends depending on business in the hotel.