Housekeeping Supervisor

Company:SMASHotels
Employee Type:Full-Time
Location:228 E. Ontario Street, Chicago, IL
Job Type:Hospitality, Hotel/Resort
Experience:Not specified
Date Posted:01/23/2017
SMASHotels is seeking a passionate, service focused Housekeeping Supervisor for its' one-of-a-kind luxury, lifestyle hotel that celebrates a creative class of consumers seeking artistically curated travel, dining and hospitality experiences. SMASHotels has set its sights high on competing with some of Chicago's most elite hotel's and restaurants, when it opens its new, ground up, one-of-kind, Hotel EMC2, and its marquee restaurant, the Albert, in Spring of 2017. The new hotel and restaurant celebrates a creative class of consumers seeking artistically curated travel, dining and hospitality experiences. This unique property is located in the heart of the Chicago's Magnificent Mile, and is being developed by the creator of theWit Hotel. Hotel EMC2 is a member of Marriott's elite luxury Autograph Collection Hotel. To view images of the hotel, visit our website at: www.hotelemc2.com .
Responsibilities will include:

JOB SUMMARY:Responsible for assisting the Housekeeping leadership team in overseeing the proper and smooth operation of the Housekeeping Department. The Housekeeper Supervisor will monitor all aspects of employee activity to ensure the highest quality in cleanliness and service throughout the guest rooms and corridors.RESPONSIBILITIES:• Represent the hotel in a positive manner at all times.• Inspect rooms to verify all rooms for vacant ready or occupied clean status. • Report repairs and maintenance issues to Engineering Department.• Prepare show rooms and VIP rooms.• Assist in processing AM and PM room status reports.• Forward all lost and found items to our security department.• Maintain clean and orderly linen rooms and storage areas.• Deliver supplies and keys to room attendants, when needed.• Handle Guest concerns and react quickly, logging and notifying the proper areas.• Maintain a high degree of morale while insuring that all house rules and regulations are fully enforced.• Perform any other reasonable duties as required by the Management from time to time.QUALIFICATIONS:• At least three years’ similar experience in a luxury property preferred.• Ability to work with management on special projects.• Must be able to lift a minimum of 50 lbs.• Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation.• Must be able to communicate via radio and phone as needed.• Communicate in the primary language of the hotel.• Able to work: Holidays, weekends and any day/shift.