Front Office Supervisor
|Location:||228 Ontario Street, Chicago, IL|
|Job Type:||Hospitality, Hotel/Resort|
SMASHotels is seeking results talented Front Office Supervisor for our one-of-a-kind luxury, lifestyle hotel that celebrates a creative class of consumers seeking artistically curated travel, dining and hospitality experiences. This unique property currently under construction and located in the heart of the Chicago's Magnificent Mile, is being developed by the creators of famed theWit Hotel in Chicago's Loop and scheduled to open in April 2017. It will be a member of Marriott's elite luxury Autograph Collection® Hotel.
Responsibilities will include:
JOB SUMMARY:Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.REPORTING TO THE FRONT OFFICE MANAGER, RESPONSIBLITIES AND ESSENTIAL JOB FUNCTIONS INCLUDED BUT ARE NOT LIMITED TO THE FOLLOWING:• Monitor hotel business levels and direct associates to areas needing temporary assistance during peak times or during unexpected increases in volume in any particular area of the hotel.• Regularly walk the lobby area and inspect for cleanliness, security concerns, maintenance issues, noise issues, etc. and address such issues.• Plan, assign and direct work of associates.• Check in with each department and discuss with manager, supervisor and/or associates the evening’s activities: -Front Desk: Occupancy, late check outs, arrivals, VIP’s, groups, special needs such billing, flyers or credit issues, employee breaks, closing duties. -Bell: arrivals, VIP’s, groups, coordinate lobby patrols, employee breaks, closing duties. -Concierge: Reservations, VIP’s, guests’ requests -Housekeeping: Late check outs, turn down service, employee breaks, closing duties. -Engineering: Preventative Maintenance, Duty engineer, out of order rooms,• Ensure associates are performing their job duties in their assigned areas unless management has specifically requested to assist in other departments. • Ensure established policies and procedures are being followed, departments are running efficiently and maintaining a high level of service.• Responsible for writing a MOD report at the end of each shift.• Respond to emergency situations and work with local authorities.• Monitor and ensure that all cashiering procedure comply with Accounting policies and standards.