Assistant Restaurant Manager
|Location:||228 E. Ontario, Chicago, IL|
|Job Type:||Hospitality, Hotel/Resort|
SMASHotels is seeking an intensely service focused Assistant Restaurant Manager for our one-of-a-kind luxury, lifestyle hotel that celebrates a creative class of consumers seeking artistically curated travel, dining and hospitality experiences. SMASHotels has set its sights high on competing with some of Chicago's most elite hotel's and restaurants, when it opens its new, ground up, one-of-kind, Hotel EMC2, and its marquee restaurant, the Albert, in April of 2017. Brandon Brumback has been named Executive Chef, where his culinary pedigree includes: Roister, The French Laundry, Fat Duck, Blackbird, Grace and GreenRiver. The new hotel and restaurant celebrates a creative class of consumers seeking artistically curated travel, dining and hospitality experiences. This unique property is located in the heart of the Chicago's Magnificent Mile, and is being developed by the creator of theWit Hotel. Hotel EMC2 is a member of Marriott's elite luxury Autograph Collection Hotel. To view images of the hotel, visit our website at: www.hotelemc2.com .
Responsibilities will include:
Assisting in Food and Beverage Operations-Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.-Provides excellent customer service to all employees.-Responds quickly and proactively to employee's concerns.-Uses coaching skills throughout the property.-Demonstrates self confidence, energy and enthusiasm.-Motivates and encourages staff to solve guest and employee related concerns.Ensuring Exceptional Customer Service-Provides excellent customer service.-Responds quickly and proactively to guest's concerns.-Understands the brand's service culture.-Sets service expectations for all guests internally and externally.-Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.-Follows up to ensure complaints have been addressed to the guest's satisfaction.-Develops a relationship with all guests to build repeated clientele internally and externally.Education and Experience-High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area-Food Safety Manager Certification-TIPS/BASSET Certification